We want every RootedBEING order to reach you safely and as expected. This policy explains how cancellations, damaged or incorrect orders, returns, replacements and eligible refunds are handled.
Last updated: 23 September 2026Within 24 hours from the delivery date
7–10 days after approval
support@rootedbeing.in
This Return, Refund & Cancellation Policy applies to purchases made through https://rootedbeing.in, operated by Eleganics Wellness LLP under the brand name RootedBEING.
Because certain RootedBEING products may be consumable, nutritional or wellness products, return eligibility can depend on the condition of the product and the nature of the issue reported.
If you wish to cancel an order, please contact RootedBEING as soon as possible using the customer support details provided below.
Cancellation requests received before an order has been processed or dispatched may be considered wherever possible.
Once an order has been packed, processed or handed over to the delivery partner, cancellation may no longer be possible.
If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to the refund terms stated in this policy.
Please contact us if your order arrives with an issue such as:
Any delivery-related issue must be reported to RootedBEING within 24 hours from the delivery date.
To help our team review your request efficiently, please provide:
Please retain the product, its original packaging and any shipping material until our support team has reviewed your request.
Where a return is approved, the product should ordinarily be kept in its original condition and packaging and returned according to the instructions provided by RootedBEING.
Opened, consumed, used or tampered products are generally not eligible for return where health, hygiene or product-integrity considerations apply, unless the complaint relates to a damaged, defective or incorrect product or another right available under applicable law.
Please do not send any product back to Eleganics Wellness LLP without first contacting our support team and receiving return instructions.
Where appropriate, RootedBEING may offer a replacement for a product that has been confirmed as damaged, defective, leaking, incorrect or missing from an order.
Replacements are subject to product availability. If an eligible replacement cannot be provided, an applicable refund may be processed instead.
Once a refund request has been reviewed and approved by RootedBEING, the refund will be processed within 7–10 days.
Refunds for prepaid orders will ordinarily be initiated to the original payment method, subject to the payment provider's processing procedures.
For eligible Cash on Delivery orders, our support team may request appropriate bank or UPI details to process an approved refund.
RootedBEING will never ask you to share your OTP, card PIN, CVV, password or other confidential banking credentials.
After a refund has been initiated, your bank, card issuer, UPI provider or payment service provider may require additional time to reflect the amount in your account.
Orders may be returned to us where delivery cannot be completed because of an incorrect or incomplete address, repeated failed delivery attempts, customer unavailability or refusal to accept the shipment.
Any refund or re-shipment in such cases will be reviewed based on the circumstances of the order and any applicable delivery or return-to-origin charges.
RootedBEING reviews eligible complaints individually and aims to provide an appropriate resolution based on the order, supporting information supplied by the customer and the condition of the product received.
Nothing in this policy is intended to restrict rights available to customers under applicable law.
For cancellation, return, replacement or refund assistance, please contact our support team.
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