We work to ensure that every RootedBEING order is processed carefully and delivered through suitable logistics partners. This policy explains how shipping, delivery, tracking and delivery-related issues are handled.
Last updated: 23 September 2026Confirmed during checkout
Shared after dispatch where available
Report within 24 hours
This Shipping & Delivery Policy applies to orders placed through https://rootedbeing.in, operated by Eleganics Wellness LLP under the brand name RootedBEING.
Shipping availability, delivery serviceability and any applicable delivery charges may depend on the delivery location, order details and logistics services available at the time the order is placed.
Orders are processed after the order has been successfully placed and, where applicable, payment confirmation has been received.
Before dispatch, an order may undergo processing steps such as payment verification, product preparation, packing and handover to the logistics partner.
Orders placed on non-working days, public holidays or during periods of unusually high order volume may require additional processing time.
Available shipping methods and any applicable shipping charges are shown during checkout where relevant.
Shipping availability may vary depending on the delivery PIN code, courier serviceability, order value, product type and other logistical considerations.
An order may not be accepted for delivery to a location that is not serviceable by our available delivery partners.
Delivery estimates may be displayed during checkout, communicated after an order is placed or provided through tracking information made available by the logistics partner.
Delivery estimates are indicative and may vary depending on the destination, courier network, order processing, local conditions and other factors outside the reasonable control of RootedBEING.
Please ensure that your delivery address, PIN code and contact number are entered correctly before completing your order.
Once an order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, the order-status page or another available communication channel.
Tracking information may take some time to become active after the shipment has been handed over to the delivery partner.
Customers may contact RootedBEING support if they require assistance with an order that has already been dispatched.
Customers are responsible for providing complete and accurate delivery information when placing an order.
This includes the recipient's name, mobile number, PIN code, complete delivery address and any additional location information necessary for successful delivery.
If you notice an error in your delivery information after placing an order, please contact our support team as soon as possible. Address changes may not be possible once an order has been processed or dispatched.
We make reasonable efforts to support timely delivery; however, delays may occur due to circumstances including courier disruptions, weather conditions, natural events, public holidays, transport restrictions, local service interruptions or other circumstances outside our reasonable control.
A delay in delivery does not necessarily mean that an order has been lost or cancelled.
If there is an unusual delay with your shipment, please contact RootedBEING support with your order details so that the shipment status can be reviewed.
If a package appears damaged, leaking, opened or tampered with at the time of delivery, please inspect it carefully and retain all packaging materials.
Any delivery-related damage, leakage, incorrect product or missing item should be reported to RootedBEING within 24 hours from the delivery date.
Please provide your order number, clear photographs of the product and outer packaging, and an unboxing video where available.
Eligible cases will be handled in accordance with our Return, Refund & Cancellation Policy.
A shipment may be returned to us if delivery cannot be completed because of an incorrect or incomplete address, an invalid contact number, repeated failed delivery attempts, recipient unavailability or refusal to accept the shipment.
If an order is returned because delivery could not be completed, please contact our support team. We will review the order circumstances and advise you regarding any available re-delivery or refund options.
An order may be treated as delivered when the logistics partner's tracking system records successful delivery to the delivery address or recipient associated with the order.
If tracking shows that your order has been delivered but you have not received it, please contact RootedBEING support promptly so that the matter can be reviewed with the delivery partner.
For shipping, tracking or delivery assistance, please contact our customer support team.
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